Terms and Conditions

Welcome to KT Metal Casting. These Terms and Conditions (“Terms”) govern your use of our website metal-casting.com and the purchase of our custom sand casting products and services.

Acceptance of Terms

By accessing our website, requesting quotes, placing orders, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Services and Products

Custom Manufacturing

Our services include:

Custom motor housing sand casting
Custom valve casting solutions
Custom counterweight manufacturing
Specialized sand cast components
Engineering consultation and design support
Quality inspection and certification services

Made-to-Order Products

All products are manufactured to customer specifications based on approved drawings, technical requirements, and written agreements.

Ordering Process

Quotation Process

Requests for quotation require detailed specifications
Quotes are valid for 30 days unless otherwise specified
Prices may vary based on material costs and specifications
Engineering review may be required for complex projects

Order Acceptance

Orders require written confirmation and approval
Purchase orders or signed agreements constitute binding contracts
Changes to orders after confirmation may incur additional charges
Production begins only after receipt of required deposits

Payment Terms

Payment terms are specified on individual quotes and invoices
Standard terms: 50% deposit required, balance due before shipment
Accepted payment methods: wire transfer, certified check, company check
Late payment charges may apply as specified in agreements

Pricing and Payment

Pricing Structure

Prices are based on specifications provided at time of quote
Material surcharges may apply for specialty alloys
Tooling and setup costs are separate line items
Shipping and handling charges are additional

Payment Schedule

Initial deposit required to begin production
Progress payments may be required for large orders
Final payment due before shipment release
International orders may require different payment terms

Currency and Taxes

All prices quoted in USD unless otherwise specified
Customer responsible for applicable taxes and duties
International customers responsible for import duties
Tax-exempt customers must provide valid exemption certificates

Production and Delivery

Lead Times

Standard lead times: 4-8 weeks after order confirmation
Rush orders available with expedited fees
Lead times depend on complexity and current production schedule
Weather and supplier delays may affect delivery dates

Shipping and Risk of Loss

FOB shipping point unless otherwise specified
Customer responsible for freight charges unless quoted otherwise
Risk of loss transfers to customer upon shipment
Insurance recommendations provided for high-value shipments

Inspection and Acceptance

Products shipped with certificates of compliance
Customer has 30 days to inspect and report defects
Acceptance occurs if no defects reported within inspection period
Hidden defects covered under warranty terms

Quality and Specifications

Quality Standards

Products manufactured to customer specifications
Industry-standard tolerances unless otherwise specified
Material certifications provided when required
Quality control procedures documented and available

Specification Changes

Changes require written authorization
Engineering charges may apply for design modifications
Timeline adjustments communicated before implementation
Customer approval required for all changes

Intellectual Property

Customer Designs

Customer retains ownership of proprietary designs
We maintain confidentiality of customer information
Non-disclosure agreements available upon request
Customer designs not shared with third parties

Our Intellectual Property

Manufacturing processes and techniques remain our property
Customer may not reverse engineer our processes
Trade secrets and proprietary methods protected
Standard casting practices not considered proprietary

Warranties and Disclaimers

Limited Warranty

We warrant our products will:

Conform to agreed specifications
Be free from manufacturing defects
Meet material certifications as specified
Perform as intended when properly used

Warranty Period

Manufacturing defects: 12 months from delivery
Dimensional compliance: verified before shipment
Material defects: per supplier warranties
Workmanship issues: 90 days from delivery

Disclaimer of Other Warranties

EXCEPT AS EXPRESSLY STATED, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

Liability Limits

Our total liability for any claim shall not exceed the purchase price of the specific products involved in the claim.

Excluded Damages

WE SHALL NOT BE LIABLE FOR:

CONSEQUENTIAL OR INCIDENTAL DAMAGES
LOST PROFITS OR BUSINESS INTERRUPTION
INDIRECT OR SPECIAL DAMAGES
COSTS OF SUBSTITUTE PRODUCTS

Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, strikes, supplier delays, or government actions.

Cancellations and Returns

Order Cancellations

Cancellations accepted only before production begins
Cancellation fees apply as specified in our Return Policy
Custom tooling costs are non-refundable
Engineering and setup costs may be non-refundable

Returns

Returns governed by our Return and Refund Policy
Return authorization required before returning products
Customer responsible for return shipping costs
Restocking fees may apply

Confidentiality

Non-Disclosure

We agree to maintain confidentiality of:

Proprietary customer designs and specifications
Business information shared during projects
Technical data and requirements
Customer identity when requested

Use of Information

Customer information used only for:

Manufacturing contracted products
Providing requested services
Required legal compliance
Internal quality improvement processes

Dispute Resolution

Governing Law

These Terms are governed by the laws of [Insert Jurisdiction], without regard to conflict of law principles.

Dispute Resolution Process

Direct negotiation between parties
Mediation through mutually agreed mediator
Binding arbitration if mediation unsuccessful
Court jurisdiction as last resort

Legal Fees

In any legal proceeding, the prevailing party may be entitled to recover reasonable attorney fees and costs.

Privacy and Data Protection

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which governs the collection and use of your personal information.

Data Security

We implement reasonable security measures to protect your information, but cannot guarantee absolute security of transmitted data.

Website Terms

Acceptable Use

You may use our website for legitimate business purposes only. Prohibited activities include:

Unauthorized access or hacking attempts
Distribution of malware or viruses
Harassment or abusive behavior
Copyright or trademark infringement

Content Ownership

Website content, including text, images, and designs, is owned by KT Metal Casting and protected by copyright laws.

Modification of Terms

Updates

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated effective date.

Notification

Material changes will be communicated through:

Website posting with prominent notice
Email notification to existing customers
Notice included with future orders

Continued Use

Your continued use of our services after changes constitutes acceptance of modified Terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, along with any signed agreements, purchase orders, and referenced policies, constitute the entire agreement between you and KT Metal Casting.

Contact Information

For questions about these Terms or our services:

KT Metal Casting
Email: [email protected]
Website: metal-casting.com

We will respond to inquiries within 24-48 hours during normal business days.